1. Observe and protect
Note the symptoms, limit further damage where it's safe, and gather any history on the area.
2. Evaluate the house and site
Excavation, compacted base, soil condition, thickness, reinforcement, slope, joints, curing, access, and runoff determine performance long after the surface is finished.
3. Define a written scope
Put preparation, protection, materials, access, permits, testing, cleanup, and change-order rules in writing.
4. Compare providers
Compare the reasoning and boundaries behind each Rock Hill proposal, not just the total.
5. Inspect closeout
Confirm testing, cleanup, paperwork, warranty terms, and any maintenance left to you.